Questions / ANSWERS

AFTER-SALES SERVICE (REPAIRS, IMPROVEMENTS)

I’m looking for spare parts for older ranges. Who should I get in touch with?

Your IRM retailer or dealer (see sales network). However, after 5 years, some parts (in particular furniture) may no longer be available. The suppliers of raw materials (e.g. wooden panels) sometimes stop producing them.

I have problems with my mobile home. Who can I turn to?

When you buy a mobile home from an IRM retailer, the latter will sign a contract of sale with you setting out the general conditions governing the sale and the warranty. Only the warranty conditions will apply to your mobile home. For any after-sales service problems, the retailer with which you signed your contract will be your sole contact. It will have the task of examining your after-sales service request, assessing the nature and cause of your problem, ordering any spare parts if necessary (retailers often have permanent stocks) and repairing your mobile home.

How do I make an after-sales service request?

The IRM retailer or dealer must submit a written request for repairs, stating the circumstances with as much detail as possible to IRM’s after-sales service.

How long does the after-sales service take?

For a spare part in stock, allow 15 days. For technical repairs, allow one to three months for recent mobile homes (spare parts in stock) or three to six months for older ones (spare parts need to be ordered from the supplier on a case-by-case basis).

I have a flat-roof mobile home and would like to convert it into a roof with two sloping sides. Is that possible?/p>

Some craftsmen and independent companies offer that service. Your IRM retailer or dealer (see sales network) will give you information about this. However, the structure of flat-roof mobile homes was not originally designed for a sloping roof. IRM will not accept any liability for such a conversion or the deterioration to which it might lead. The company carrying out the conversion work shall be fully liable.

Can I add air-conditioning to my mobile home?

Air conditioning is OK.

Can I add roller blinds to my mobile home?

Following a request to your IRM retailer or dealer, the after-sales service will offer to sell you and install specific rollers blinds for the models in question.

Can I add a terrace or other annex to my mobile home?

SAccording to Afnor standard 56-410, which defines mobile homes, in order to preserve its status, it must be relatively easy at all times to remove a mobile home from its pitch by one of the four sides. Therefore, you cannot attach your mobile home to a concrete terrace, a breezeblock veranda or other “hard” installation (fence, garden shelter, etc.) if this would hinder the mobility of your residence. Only removable terraces and canopies that do not restrict this possibility of being moved are permitted. Moreover, according to the Decree of 28 September 2007 (article 111-7), in calculating the building density coefficient, which corresponds to the external ground area occupied by your mobile home, movable canopies and terraces are excluded.

What happens if my mobile home is damaged while I’m away?

Depending on the cause, your insurer or the campsite insurer will bear the costs of the accident. Check whether the clauses of your mobile home insurance contract have been respected.

For how long is my mobile home covered by the IRM warranty?

The warranty applicable to your mobile home is generally 2 years (provided that the conditions for stabilization and use have been respected), while the structure itself is covered for 3 years (roof, walls and floor). At any rate technical defects will come to light from the first month of use.

I’d like to revamp the interior of my mobile home. Who can help me with this?

IRM’s after-sales service will suggest some fabrics, seats and curtains to make your mobile home look new again.

 

WHERE TO BUY A MOBILE HOME

Who should I contact to buy a mobile home?

The company IRM manufactures mobile homes. It does not market its products directly to private individuals but via a sales point network. The network is made up of two types of points of sale.

  • Dealers: these are independent companies that sell IRM mobile homes and can suggest campsites for your mobile home. The dealer has signed an agreement with several campsites in its region and so it can offer you a selection of camping pitches to match your expectations. It is a leisure-sector professional and offers mobile homes to buy “all-inclusive, delivered and ready to go” (mobile home, delivery, stabilization on-site, financing and after-sales service). Moreover, it generally has several models on display (though not necessarily all), takes part in various regional trade fairs, manages stocks of spare parts and has many years of experience. Distributors may also offer you a trade-in on your used mobile home. Contact the closest dealer to your mobile home’s future site (whether a campsite or PRL). The dealer will only suggest pitches on its partner campsites in the geographical region. If no dealers appear in the region selected, contact the dealer in the closest one(s).
  • Retailer campsites: these campsites choose to manage the sale of mobile homes to private individuals on their own land without any intermediaries. In this case, if you wish to set up your mobile home on this campsite, you have to buy from them (and sometimes your choice may be restricted to a certain brand or model that they recommend). They generally have only a few models on display if any and don’t usually do trade-ins. Some of these campsites are members of a chain such as Siblu (14 campsites in France), Village Center (28 campsites in France) and Les Domaines (9 campsites in France).

IMPORTANT: A dealer’s campsite partners will not sell directly and will therefore not appear on the map of retailer campsites. Conversely, a retailer campsite sells directly so that no dealer can offer you a plot on its land. Check out both to get the widest possible choice.

You can find a list of IRM dealers and several campsites that sell IRM mobile homes by clicking here. This is not an exhaustive list, as campsites that occasionally sell mobile homes or do so through a dealer do not appear on it.

Is it cheaper to buy from a dealer or from a retailer campsite?

Is it cheaper to buy from a dealer or from a retailer campsite? Since each party can set their prices freely, there is no general rule. Everything depends on the status of the campsite, the conditions at the point of sale and whether you are really comparing the same mobile home set up on two comparable sites in every way. While buying through a dealer does add an intermediary to the transaction, this does not necessarily increase the final price as dealers have privileged purchase conditions. Their expertise, the offer of several plots of land within several campsites and their after-sales service may also justify a higher price. Our advice: Find out from former purchasers of mobile homes on the campsite you have selected whether they were satisfied with their retailer. A good reputation is usually an indicator of professionalism and trustworthiness.

Do you sell directly?

No. The company IRM is a manufacturer of recreational mobile homes. It does not market directly. You can find the list of IRM retailers by clicking here..

How to choose a dealer

We advise you not to choose a dealer that is close to your place of residence but the dealers closest to the region where you would like to set up your mobile home so that they can offer you a choice of campsites that they work with in that region and so that they will be close by if there are any problems. For example, if I am setting up my mobile home in the Gironde region (33), I will contact a dealer in Gironde. You can find the list of dealers in the section on the Sales network.

Where can I view the mobile homes?

You can view IRM mobile homes on the premises of most of the dealers whose details are listed in the sales network. Not all the models in the IRM range may be on display so we would advise you to check by contacting the dealer before your visit if you are looking for a particular model. You can also visit one of the IRM factory display collections at Lucon (85) and Beaucaire (30)./p>

What is the IRM mobile home Trust Charter?

Read the Charter and the list of retailer campsites that have signed it by clicking here..

Which are the retailer campsites that have signed the Trust Charter for the purchase of an IRM mobile home?

See all the campsites that have signed on the map of France or on the full list of IRM sales points classed by region.

PRICE = WHAT BUDGET TO EXPECT + FINANCING

What do the sales prices indicated on the IRM website include?

IRM is a manufacturer of mobile homes. Thus, it does not sell its products to private individuals but via a sales point network. The IRM sales network will sell you not only the mobile home, transport and installation but will also help you to find a pitch on the campsite of your dreams. The IRM sales network is made up of two types of sales points: dealers and retailer campsites. Among the retailer campsites, those who have signed the IRM Trust Charter have notified us of their sale price at their campsites and provided a breakdown for each overall item, at their own responsibility. You can check out their prices on our website either by

  • clicking on the flags of the campsites on the “Map of retailer campsites”
  • clicking on the name of the campsite in the full list of points of sale and then downloading their price sheet.

How to calculate the “turnkey” overall budget for buying a new mobile home?

You need to consider:

  1. the cost of the mobile home itself, its options and accessories (such as a terrace)
  2. transportation from the factory to the destination campsite
  3. installation (stabilization, connection, using a crane if necessary, etc.)
  4. other costs (making the plot of land viable, administrative charges, entry fees, etc.)
  5. the cost of leasing the plot of land on the campsite annually.

We advise you to ask your point of sale for the “turnkey” price, i.e. delivered, installed, stabilized and connected on the plot of land on the campsite that you have chosen. That way you’ll know exactly what your total budget is and you can avoid any unpleasant surprises. For a new IRM mobile home, allow for a total budget, all-inclusive, of between €25,000 and €65,000 including taxes. You need to allow for insurance costs as well.

What is the cost of transporting a mobile home?

Your mobile home can only be transported by wideload shipping. This makes the process relatively expensive with the amount varying widely depending on the distance to be covered from the factory where it was built to the final campsite (approximately €4 to €5 per kilometer depending on the type of wideload shipping plus fixed sums for loading and unloading). The retailer from which you purchase your mobile home will contact a specialist company for wideload shipping on your behalf. It will transport the mobile home to your campsite.

Average prices range between €1,000 and €4,000.

What is the cost of installing a mobile home on a campsite?

Installing a mobile home on a campsite pitch consists of:

  • moving it from the point of unloading to the pitch itself by towing it with a suitable vehicle (tractor, 4x4, etc.)
  • stabilizing it at a level of 10 to 12 points on breeze blocks with jack stands
  • installing a wastewater network under the mobile home
  • connecting this entire wastewater network to the drain
  • connecting the mobile home to the electric meter for the pitch
  • connecting the mobile home to the underground gas bottles or gas network. If the plot of land has already been made viable (i.e. the networks for water, gas and electricity supply have already been installed on the plot), the cost of installation will vary from €500 to €2,000 depending on the accessibility and layout of the land (trees, slope, soil type, etc.) and the landscaping (lawn, integrated irrigation, etc.).

If the plot of land has not been made viable or access is difficult so that a crane is required (a mobile home weighs between 4 and 6 tons), the cost can mount up quickly. Get information from a point of sale.

Average prices range from €500 to €2000.

What is a campsite entry fee? What is the amount?

An entry fee may be required by the campsite or residential holiday park where you wish to install your mobile home. The amount, ranging from €1,000 to €5,000 approximately, will depend on each campsite, its services, its classification, geographical location, etc. This entry fee (sometimes referred to as a commission) is only due for the year in which you install your mobile home and generally covers administrative and registration charges and the cost of ensuring that your pitch is ready for your mobile home.

Depending on the case, these entry fees may be included from the outset in the price indicated for the mobile home or added on the final invoice. If you use a dealer, they will generally have included this in your estimate and will see to passing it on to the chosen campsite.

In order to avoid any surprises, always request a total “turnkey” estimate and compare several destinations.

What is the cost of leasing a pitch on a campsite?

The amount varies from €2,000 to €5,000 approximately (per year) depending on its size, location and the campsite itself (its services, classification, geographical location, etc.)

Depending on the case, these entry fees may be included from the outset in the price indicated for the mobile home or added on the final invoice. If you use a dealer, they will generally have included this in your estimate and will see to passing it on to the chosen campsite.

A pitch on the seafront with organized entertainment, a water park and a restaurant will certainly cost more than an isolated site with no facilities. Unless you have already chosen a specific campsite, try to view several and compare their rents and services.

A lease for a pitch signed with the owner of a campsite will generally be for one year, renewed automatically. - It will give you a breakdown of the amount of rent, the opening dates of the campsite and the specific charges and obligations on both parties.

Average prices range from €2,000 to €5,000.

Why am I seeing significant price differences between campsites?

First and foremost, make sure that the price really is all-inclusive, delivered and installed. Certain mass-market magazines give mobile home prices “ex works” without the costs of installation, leasing the pitch, entry fees, etc.

Make sure that you are told what services are included in the price. In particular, will the internal equipment for the mobile home be unpacked and installed (refrigerator, bed legs, etc.), will it be cleaned and will the water heater have been installed by a certified specialist?

Finally, if there is still a difference in the price, this will generally be due to the difference in status or facilities between the 2 campsites. It is up to you to decide whether it’s justified.

Do you offer a financing plan for buying a mobile home?

Most of the IRM dealers can offer you tailor-made financing solutions. Don’t hesitate to ask them. Usually your general bank will also offer private individuals standard loans that can be paid back over five to twelve years (similar to the camper van market).

Are there any notary’s fees to be paid?

No. None.

Do I have to pay tax?

There is no property tax or residence tax to be paid over and above the rent for the pitch provided that your mobile home retains its legal status, i.e. provided that it is installed on a campsite, a residential holiday park or a holiday village classed as temporary accommodation On a campsite, you will also have to pay a tourist tax (a few euros per day and per person, varying according to the region) unless it is included in the lease agreement.

Do I need to take out insurance for my mobile home?

Yes, indeed. Insurance for your mobile home is mandatory. Your insurer may offer you a “caravan” type contract (excluding road trips) or of an “individual housing” type. It is mandatory to cover everyday risks such as fire, storms, theft, electrical damage, water damage, broken glass, etc. We advise you to contact your own insurer.

What are the other costs?

Other costs are generally variable costs depending on the campsite or plot of land. They include making the plot viable, administrative charges, entry fees, etc. The rather significant differences are, in particular, down to making the plot of land viable (whether water and electricity networks are already present, quality of the landscaping etc.)

Average prices range from €0 to €5,000.

Do you have prices for installing a mobile home abroad.

Consult our dealers in the country concerned. Find out more.

CHOOSING YOUR MOBILE HOME WELL

What is the life span of a mobile home?

The estimated life span of a mobile home is from 15 to 20 years. However, after 10 years, the natural wear and tear of furniture, flooring and curtains will make a mobile home a bit dilapidated or at least out of fashion.

How do I remove and/or destroy my mobile home?

Since 2010, the environmentally-friendly organization Eco MH has seen to the transportation of old mobile homes to a certified center in order to destroy them in compliance with all of the applicable recycling standards (ecomobilhome.fr)

Can my lease be terminated?

In the overwhelming majority of cases, residential contracts are renewed each year. Having accepted you, the owner has no reason not to maintain good relations with its residents.

MISCELLANEOUS

Is it possible to live in a mobile home all year round?

You will have access to your mobile home all year round if it is installed on a campsite or residential holiday park that is open all year round. However, you cannot use your mobile home as your principal residence.

Do you sell mobile homes for people with reduced mobility?

Yes, we have the model Helios, which is wheelchair-accessible.

Can I pitch my mobile home on private land?

Please remember that legally a mobile home must be set up on a campsite, residential holiday park or holiday village in order to preserve its legal status as a mobile home (find out more about the law) and the associated advantages (no residence or property tax, for example).

What amperage do you need for a pitch?

When you choose your pitch, check what amperage is available and whether you can equip your mobile home with a dishwasher or washing machine option. In order to do that, you need a minimum of 16 to 20 amps and the campsite’s internal rules must allow you to do so.

How can I find out what year my mobile home was built?

The manufacture of a mobile home in the range for year N extends approximately from 1 July of the year N-1 to 30 June of year N. A mobile home in the 2010 range, for example, will have been produced between 1 July 2009 and 30 June 2010. Check out the table that allows you to establish your mobile home’s year of construction by referring to the chassis number.

How do you install the folding beds in the children’s room?

Folding beds give you extra room if you have temporary guests. The two children’s beds in the standard room (screwed-on plastic legs) are replaced by: 1 upper bunk bed with a special overhanging metal leg and a mattress measuring 190 x 80 cm and 1 lower bunk bed with a folding metal leg and a shorter mattress: 180 x 80 cm. Download the PDF for more info

SECOND-HAND MOBILE HOMES

How much does a second-hand mobile home cost?

Find full information about the second-hand market by clicking here.

Where can I buy a second-hand mobile home?

Find full information about the second-hand market by clicking here.

Is there a quote for second-hand mobile homes?

Find full information about the second-hand market by clicking here.

Is there added value to be made on a mobile home?

Be careful: although a mobile home may feel like a small second residence, buying a mobile home is not a real-estate investment. It is a consumer good (like a car or a camper van) and not a property investment. You will save on holiday rentals and have a lovely time there but its value will depreciate constantly.

How can I resell my old holiday home?

This can be difficult without a pitch on a campsite. Start by checking with the campsite owner what your contract stipulates. If the owner agrees to it, he or she may see to selling the mobile home and pitch as a unit, for a commission. Otherwise, contact various mobile home dealers for the region and see if they are willing to buy it back.